Excellent Customer Service

For Christmas I got two tank tops from New Balance that I absolutely adore because they are seamless and supportive without having a separate shelf bra.  If you’ve wrested with a wet tank, you know the shelf bra can make the tank difficult to get off your sweaty body.  My pink tank like the one below is still in good shape but the black one identical to it started coming apart at the seams because they are glued not sewn.



I contacted New Balance customer service to complain about my beloved top coming apart and they actually did something about it.   I was sent a free return label, told to pick out what I wanted to replace it, and they sent a replacement top back to me as soon as they received my old one.  Wow! I couldn’t believe it, good customer service!

I picked out this colorful top as a replacement.


I’ve told Mr. SP to shop New Balance for exercise clothes for me.  I like that they stand behind their products and are helpful when something isn’t right with them.  New Balance had nothing to do with me writing this post.  I’m just happy with their service and want to spread the word that this is a company to be trusted.

When I finally can run again, this top will be the one I wear as a reward.